WellChild Helpline launched: UK’s only national children’s health advice line


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The children’s charity WellChild today announced the launch of the WellChild Helpline, designed to offer comprehensive help and advice to anyone concerned about the health and well-being of children.

Staffed by a team of trained healthcare professionals from a variety of disciplines, callers will either have questions answered, or efficiently passed to the most appropriate organisation.

BBC1’s Breakfast programme’s GP, Dr Rosemary Leonard, endorsed the WellChild Helpline, saying, “WellChild’s new service is extremely welcome as accessing the right information can seem daunting and not having access to concerns about health can cause a lot of anxiety. By having this multi-disciplinary team of experts at the end of a phone-line or email, WellChild will be putting people in touch with the right health information which could ultimately lead to saved lives as well as an enormous improvement in the quality of many more.”

Research commissioned by WellChild indicated that most parents do not feel they have sufficient knowledge about their children’s health conditions and worry how to access information they trust.

WellChild Helpline Manager, Jody Blake, confirms the Helpline aims to tackle this problem head-on to ease concerns of parents and families, while also being a resource for carers, students and health professionals.



“Often families and children facing illness do not know where to turn for information and find it very difficult to access the support they need, particularly when struggling to cope with a sick child. We help by directing them to the information they need from a guaranteed credible and trustworthy source,” she said.

The service can be contacted in three ways:

Telephone: 0808 801 0330
SMS Text: 0778 147 25 99
Email: helpline@wellchild.org.uk

More information on the service, and how to donate, can be found at the website: WellChild.org.uk